Customer Service

You will find answers to most of your customer service questions on this help page. However, if you have a problem or a specific customer service question, please contact us.

Contact Information
We still work under the name "The Vintage Polka Dot" therefore, you will be able to contact us at that address.
Contact Brenda: thevintagepolkadot@yahoo.com

Payment and Shipping
(Please see below for more information about Epatterns and Tutorials)
We accept Paypal only in U.S Funds.
Paypal accepts checks, debit and credit cards. You may choose to log into Paypal if you have an account, or click "continue" to securely enter your check, debit or credit card information.

Tennessee residences add 9.25% sales tax.

Shipping is based on weight and size of box. We calculate shipping once your purchases are packed and ready to ship. If you would like to know your shipping costs before we invoice please check the box "Shipping Quote Please". Be sure to include your email address so we may contact you with the information. Once you receive your shipping quote, please email us whether or not you would like for us to proceed with the order.

We will notify you if items are "sold out".

Patterns and Tutorials:
My Tutorials and EPatterns are PayPal - Add to Cart buttons and will take you directly to checkout.
I will send your epattern or invitation to the tutorials within 24 hours via email.
Please read my Terms and Conditions for my Epatterns and Tutorials prior to purchase.

Due to the nature of my Tutorials/E-Patterns they are nonrefundable.

Shipping of EPatterns and Tutorials:

Tutorials are online. You will receive an email invitation to the tutorial within 24 hours.
Tutorial/Workshop permissions expire after 60 days.
E-Patterns are sent to you via Email.
You will need a valid Email address and Adobe Reader (free download).


IMPORTANT INFORMATION:
The purchase of my merchandise, tutorials or epatterns is paying for the product and/or intellectual property I am providing and not the services of Google/Blogger.  Thank you.